Sales & Return
At unikaborneo.com — We strive to provide exceptional items with excellent service to our customers. if for any reason that you are not 100% satisfied with your purchase, it may be return or exchange for a refund or credit within 5 days of delivery.
Return/Exchange items can be returned directly at our store for a credit or sent them back to:
5 Wayang Street
93000, Kuching, Sarawak,
For returns, please notify us within 5 days upon delivery with photo attached. After 5 days the sale is considered final. Buyer is responsible to return the items in its original condition and bare all the shipping cost and any transaction fees that may be occour. For free shipping items, shipping cost will be automatically deducted from the purchased price. Please note that this return policy is only applicable for our online store only. You may return the item once you receive a return authorization
Please note that all return item has to be properly packed and ship by air using FedEx, DHL or any other traceable courier with insurance and any tax paid. Items accepted for return that has been damaged through misuse, and/or have been tampered with do not qualify for a refund. After you have ship the items, forward us a copy of the receipt and the tracking number for validation. The credit will be issued at the time the return is received in our store.
UNIKA BORNEO accepts payment by Credit Cards, Bank Deposit, Wire Transfer and Pay Pal. Upon clear payment, we will notify you by email and usually ship the items within 2 business days. Please be inform that we are not liable for any taxed imposed on your item(s).
The buyer agrees to pay all value added, sales and other taxes related to the Service(s) provided to you hereunder such as money transfer stamp fees, admin fees etc.