Sales & Return
Shipping Policy
We ship worldwide via DHL express, EMS and international air parcel which comes with a tracking number
Which we are able to trace and track your parcel to ensure you will received your order.Sea fright is also available for bulk purchase and large item.
Please enquire us if you need more details on surface cargo.
All items ship are insured and packed within 2 business days. (For any unclaimed package buyer is responsible for the return fee) Please be inform that we are not liable for any import tax, VAT or duty impose by your country.
Return Policy
At unikaborneo.com — We strive to provide exceptional items with excellent service to our customers. if for any reason that you are not 100% satisfied with your purchase, it may be return or exchange for a refund or credit within 5 days of delivery.
Return/Exchange items can be returned directly at our store for a credit or sent them back to:
Unika Borneo
5 Wayang Street
93000, Kuching, Sarawak,
Malaysia
For returns, please notify us within 5 days upon delivery with photo attached. After 5 days the sale is considered final. Buyer is responsible to return the items in its original condition and bare all the shipping cost and any transaction fees that may be occour. For free shipping items, shipping cost will be automatically deducted from the purchased price. Please note that this return policy is only applicable for our online store only. You may return the item once you receive a return authorization
Please note that all return item has to be properly packed and ship by air using FedEx, DHL or any other traceable courier with insurance and any tax paid. Items accepted for return that has been damaged through misuse, and/or have been tampered with do not qualify for a refund. After you have ship the items, forward us a copy of the receipt and the tracking number for validation. The credit will be issued 3 days at the time the return is received in to store.
Damaged Items
In the unlikely event that your product is lost or damaged in transit, please notified us within 3 days. We will investigate and compensate accordingly. (We may request buyer to reship the item back depending on solution.) After 5 days, the sale is considered final. Products accepted for return that have been damaged through misuse, and/or have been tampered with do not qualify for a refund/exchange.
Payment
UNIKA BORNEO accepts payment by Credit Cards via stripe, Bank Deposit, Wire Transfer and Pay Pal. Upon cleared payment, we will notify you by email and usually ship the items within 2 business days.
The buyers agrees to pay all value added, sales and other taxes related to the Service(s) provided to you hereunder such as money transfer stamp fees, admin fees etc.